Service Offering Comparison

Our Solutions Package Comparison Chart

Not sure which of our solutions packages is right for your Association? Use this chart to compare some of the highlights of our different solution packages.

Dedicated Customer Service Department  to answer your homeowners calls between 8:00 am to 6:00 pm 5 days a week
Electronic Document archival to ensure that every piece of communication related to a homeowners account is available and reproducible when needed
Service level agreements to ensure timely response to inquiries by homeowners or board members Not included
Homeowner Website Optional
View account balances and pay assessments online with eCheck or Credit Card Optional
Submit and track ARC Requests and work orders online Optional
Document Library for Governing documents, newsletters and more Optional
Board member only section of website for documents, ARC approvals and more Optional
Violation Inspections
Customized Monthly, or bi-weekly random Inspection of your community Not included Not included
Monthly Report of Violation activity and escalation of violations and Fines for violations according to your CCR’s Not included Not included

Architectural Review
Preliminary review to ensure all supporting documents submitted to enable your committee to decision Not included
Process to ensure that applications do not go unanswered by your board/Committee resulting in unwanted automatic approvals Not included Not included
Monthly report showing approved/denied applications in the last 30 days Not included
Annual Meetings
Announcement and agenda preparation
Management company Staff available to sign in homeowners and to distribute voting/information packages, provide election certifications and Meeting facilitation Not included Not included

Payment Posting
Deposit and credit homeowner payments the day they are received.
All checks imaged and available to Customer Service allowing for Homeowner account dispute resolution
Website Payments posted immediately and viewable by the homeowner Optional website
Collections
Statements with detailed account history mailed each month to delinquent owners and 30, 60, 90 day collection letters mailed to delinquent owners
Payment plan negotiation with homeowners to avoid legal collections
Legal collections (Lien/Foreclosure) for accounts that meet customized thresholds for time and dollar amounts.
Financial Reporting
Monthly Financial reports that include bank statements and images of canceled checks and financial report distribution by the end of the first week of each month
“Cash Based” accounting method – making financials easier to read and understand.
Financial Reports archived to Board Member only Section of Website Optional website

Budgeting
Preparation of next year’s annual budget draft by August 31st. Budgeting based on actual expenses – not just projected income and assist the board to finalize budget for presentation at annual or budget ratification meeting
Assistance to determine annual assessment amounts, reserve funding, and capital project funding.
Tax Preparation
(additional fees may apply)

(additional fees may apply)

(additional fees may apply)
Reserve Studies for Replacement Reserves
(additional fees may apply)

(additional fees may apply)
Not included
Yearly Insurance and Risk Review
Vendor Management
Approved Vendor list – Vendors have to meet rigorous quality standards to be approved Not included
Obtain competitive bids for association services Not included Not included

Emergency Service
Emergency Hotline staffed with a live person – 24 hours a day 7 days a week 365 days per year for townhomes and condominiums Not included Not included

eManageSuite™ Online Tools for Self-Managed Associations

Track Violations, automatically escalate them based upon preset criteria, and assess violation fines Online Access Not included Not included
Automatically generate customized letters for each stage of a violation

Online Access Not included

Not included
Ensure that your violation process is followed accurately

Online Access Not included

Not included
Track & Decision architectural requests and generate customized architectural approval/denial letters

Online Access Not included

Not included
Allow board members to approve invoices for payment online

Online Access Not included

Optional Not included
Manage and track work orders for condo/townhome communities

Online Access Not included

Not included
Real time accounting, work order, ARC & violation reports

Online Access Not included

Not included
Eliminate the need to store paper files in a board or committee members home

Online Access Not included

Not included
Board Meeting Attendance Optional (Additional Fees Apply) Optional (Additional Fees Apply)

Get a Quote Now or give us a call today and we’ll happily give you a free consultation.  We’re here when you’re ready… 888-565-1226