How to Improve a Homeowner Association’s Reputation
Depending on how it operates, a neighborhood homeowners’ association can quickly make friends or enemies. Whether you need to clear up misconceptions, stand up for your bylaws or simply unite your community to work together to maintain home values, follow these simple steps to improve your HOA’s communications and reputation for good.
Most of us take our speaking and listening skills for granted, assuming that we are doing a pretty good job of communicating with others. Nothing, however, separates the person of authority from the amateur as quickly as the ability to speak clearly, persuasively, and empathetically. Board members, managers, and business people can all benefit by learning to use the spoken word as a powerful tool for gaining and using personal power.
Can your community association reach members quickly with accurate information? Is an information exchange loop in place between the board and the community? Does the board know whet association members think about the job it’s doing?
A proactive member relations program can meet all of these communications challenges. Being proactive means being ready. It means knowing what you will do and how you will do it, before you need to do it. It means having the staff, equipment, and programs in place before you need them. It means communicating with members, not to them.Many community association members are apathetic about association affairs because they don’t see their association as significant to their lives—that nothing the association does or doesn’t do will have a serious effect on them. This attitude often arises from the perception that a sale of their...Read more
Board Member Resources
“Community Association Management is a solutions provider that enables HOA Boards to run efficiently and effectively. Their service is off the charts and their depth of knowledge and experience are invaluable.”A. TannerA. Tanner - Fountain Grove HOACharlotte, NC
Community Association Management is a solutions provider that enables HOA Boards to run efficiently and effectively. Their service is off the charts and their depth of knowledge and experience are invaluable.Ace T., Charlotte, NCInvaluable Knowledge and Experience
A good friend of mine who is a recent past president of a community here in Charlotte contacted me this evening to ask who we used for property management. I told him that the only game in town was Community Association Management! I also mentioned that you may be a young company in years but are now one of the top 5 HOA management companies in the Carolinas. We are very happy with our decision to use Community Association Management.C.M. Layman, Charlotte, NC The only Game in Town!
Community Association Management has done a very good job for us . They provide good expense management and provide prompt monthly reports regarding all expenditures. Likewise , they have been quick to respond to the various problems that seem to always come up from time to time . In conclusion , I would highly recommend their organization.Frank M., Charlotte ,NCGood Expense Management....
I honestly do not have the vocabulary to describe how much Community Association Management means to our community, and what a wonderful Job you do for our community. You treat us like we are the only community you manage. We feel so taken care of and well run. Thank you!Dallas M. Indian Trail, NCI don't have the words....
I am very pleased with our Portfolio Manager and Community Association Management in general. Both have met my expectations and in many cases they have exceeded them!D.Ciszewski, Raleigh, NCExceeded My Expectations!
Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community’s needs.B. Chiles, Charlotte NCProfessionally Run Organization
Community Association Management has been a godsend to our association. They are available 24/7 and they have all the answers we need. They cover the full gamut of services and have allowed us to consolidate several vendors into one source saving us countless dollars and hours. They have helped us change our operations from reactive decisions to informed proactive planning.Dennis W., Greenville, SC"...a Godsend"
I would like to thank Community Association Management for the fine job this past year. We had our annual meeting and our Property Manager did an excellent job covering the meeting. As I told the new board and the members present, I feel my finest achievement this past year was to bring your organization on board to be our management partner. Thank you again for making my second year as president easier and more rewarding.Rich, Kannapolis NCThank You!
In the past, we felt like we did not get much support due to our size or the lack of effort from the person handling our account. I do not feel that way with Community Association Management. Our Property Manager has been very active in what we are trying to accomplish in our community and providing us with a variety of options. We are currently going through trying to figure out what to do about our roofing situation. The manager provided us good options and now we are in the process of startin…Darlene Z. Charlotte, NCPhenomenal Support!