How to Improve a Homeowner Association’s Reputation
Depending on how it operates, a neighborhood homeowners’ association can quickly make friends or enemies. Whether you need to clear up misconceptions, stand up for your bylaws or simply unite your community to work together to maintain home values, follow these simple steps to improve your HOA’s communications and reputation for good.
Most of us take our speaking and listening skills for granted, assuming that we are doing a pretty good job of communicating with others. Nothing, however, separates the person of authority from the amateur as quickly as the ability to speak clearly, persuasively, and empathetically. Board members, managers, and business people can all benefit by learning to use the spoken word as a powerful tool for gaining and using personal power.
Can your community association reach members quickly with accurate information? Is an information exchange loop in place between the board and the community? Does the board know whet association members think about the job it’s doing?
A proactive member relations program can meet all of these communications challenges. Being proactive means being ready. It means knowing what you will do and how you will do it, before you need to do it. It means having the staff, equipment, and programs in place before you need them. It means communicating with members, not to them.Many community association members are apathetic about association affairs because they don’t see their association as significant to their lives—that nothing the association does or doesn’t do will have a serious effect on them. This attitude often arises from the perception that a sale of their...Read more
Board Member Resources
I honestly do not have the vocabulary to describe how much Community Association Management means to our community, and what a wonderful Job you do for our community. You treat us like we are the only community you manage. We feel so taken care of and well run. Thank you!Dallas M. Indian Trail, NCI don't have the words....
Community Association Management is a solutions provider that enables HOA Boards to run efficiently and effectively. Their service is off the charts and their depth of knowledge and experience are invaluable.Ace T., Charlotte, NCInvaluable Knowledge and Experience
We were recently switched to Community Association Management with your buyout of Cline & Company. I wanted to take a moment to tell you how much of an asset our Portfolio Manager is to your company. The Manager made our transition from Cline Company seamless and the attention we receive from the Manager and your company in general is unmatched. Not to mention the tools and options made available to us. I think I can speak for myself, fellow board members, and also our community in saying that w…Warren W. Charlotte, NCUnmatched Service!
We needed structure and guidance and we are so appreciative to get that from this company.R. BellTreasurerHope Crossing
I wanted to thank you for doing such a good job taking care of the property. I just wish I had the time to promote your company but due to my work load I haven’t been able to (but will when time permits) because you do such a great job. I can’t tell you how much this has meant to us for you to handle yourself so professional way with our owners.R. Poore Charlotte, NCVery Professional...
Quite impressed with the eManageSuite system!!S. Reavis; Charlotte, NCImpressive!
Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community’s needs.B. Chiles, Charlotte NCProfessionally Run Organization
When our new HOA was looking for a management company, several places that we contacted wouldn’t even give us the time of day because our community is so small that we weren’t worth their time and effort. In contrast, KDK Property Management (now part of Community Association Management) has provided our HOA with over a year of great service at an unbeatable price! The employees have frequently gone above and beyond the terms of our contract to protect the best interests of our neighborhood. F…Hilary WadePresidentLaurel Village HOA
“In the past, we felt like we did not get much support due to our size or the lack of effort from the person handling our account. I do not feel that way with Community Association Management. Our Property Manager has been very active in what we are trying to accomplish in our community and providing us with a variety of options. We are currently going through trying to figure out what to do about our roofing situation. The manager provided us good options and now we are in the process of starti…Phenomenal Support!Darlene Z. Charlotte, NC
I am writing this letter to tell other HOAs about the effort and dedication KDK Property Management (now part of Community Association Management) displayed while helping the Heritage Townhome community improve the parking situation in our community. The Orange County planning department approved the builder’s plans without ensuring adequate parking was available for the thirty units in our community. Soon after becoming the property manager for our community, your team began the quest to cor…Kevin UnderhillPresidentHeritage Townhomes HOA