Category Archives: Dispute Resolution

Keeping the Peace

We have all been to one of those meetings – the ones where the association is facing a controversial issue with strong emotions on each side.  The board and manager are usually anxious about how to handle the meeting, the competing arguments, and the emotions in the room.  This can be a difficult role for the person chairing the meeting, especially if that person is (or is perceived to be) on one side or the other. So, what is the board or manager to do?

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Difficult People: How Do You Deal with Them?

How do we as humans deal with people who yell and scream at us or refuse to be rational? You know the type, adversarial, manipulative, inflexible, unreasonable, irrational. For most people, the answer is “We don’t”. If given the choice, most of us choose not to work with people like this. We don’t socialize with them, we avoid them at work if possible, and we make our own lives easier by simply ignoring them whenever we can.

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