Competitive Analysis

We don’t take everything we’re told at face value and we don’t expect you to either. Want to know how we stack up against our top competitors? Take a look at our Competitive Analysis chart. The facts speak for themselves.

“The Rest”

Dedicated Resident Services Department to answer your homeowners calls between 8:00 am to 5:00 pm 5 days a week

Check

Maybe

Translation services for non-English speaking callers

Check

not available

Certified Property Managers

Check

Maybe

Homeowner Calls logged to track issues and trends

Check

not available

Electronic Document archival to ensure that every piece of communication related to a homeowners account is available and reproducible when needed

Check

not available

Service level agreements to ensure timely response to inquiries by homeowners or board members

Check

not available

New owner welcome packet with Understanding your Association the Easy Way© DVD. (Includes Spanish second audio and Subtitles in English, Spanish, Chinese, Korean, Vietnamese, Russian and Armenian.)

Check

not available

Check

View account balances real time

Check

not available

Pay assessments online with eCheck or Credit card

Check

Maybe

Allow homeowners to setup recurring online payments for monthly dues payments

Check

not available

Submit and track ARC Requests online

Check

not available

Submit and track work orders online

Check

not available

Calendar of Events

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not available

Homeowner/Board Member Directory

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not available

Document Library for Governing documents, newsletters and more

Check

not available

Board member only section of website for documents, ARC approvals and more

Check

not available

Accessible with your own domain name (www.Yourcommunityname.com)

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not available

Bi-Weekly random Inspection of your community

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Maybe

Dedicated Property Inspector for comprehensive inspections – freeing your property manager to work on other issues for your community

Check

not available

Monthly Report of Violation activity

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Maybe

Escalation of violations and Fines for violations according to your CCR’s

Check

Maybe

Prolonged violation resolution

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not available

Customizable inspection criteria

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not available

Pictures Available on Violation letters

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not available

Violation letters and pictures available for viewing and download by the homeowner through their account on the provided website

Check

not available

Preliminary review to ensure all supporting documents submitted to enable your committee to decision

Check

not available

Process to ensure that applications do not go unanswered by your board/Committee resulting in unwanted automatic approvals

Check

not available

Inspections to ensure that structures have been submitted for approval, and are completed in the timeline as required

Check

not available

Monthly report showing approved/denied applications in the last 30 days

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Maybe

Announcement and agenda preparation

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Maybe

Timing of Meeting announcement mailing according to your Bylaws

Check

Maybe

Certification of election by Staff during the meeting

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not available

Management company Staff available to sign in homeowners & distribute voting/information packages

Check

not available

Facilitation of the Meeting

Check

not available

Translator available for Spanish speaking residents

Check

(additional fees may apply)

not available

Deposit and credit homeowner payments the day they are received.

Check

Maybe

All checks imaged and available to Customer Service allowing for Homeowner account dispute resolution

Check

not available

Website Payments posted immediately and viewable by the homeowner

Check

not available

Allow homeowners to sign up for Direct Debit of payments (ACH)

Check

Maybe

Pay assessments online with eCheck or Credit card

Check

Maybe

Allow homeowners to setup recurring online payments for monthly dues payments

Check

not available

Statements with detailed account history mailed each month to delinquent owners

Check

not available

30, 60, 90 day collection letters mailed to delinquent owners

Check

not available

Title search for returned mail to ensure that the correct owner is being billed at the correct billing address

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not available

Payment plan negotiation with homeowners to avoid legal collections

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Maybe

Monthly Review of Payment plans for nonpayment and escalation to Legal

Check

Maybe

Legal collections (Lien/Foreclosure) for accounts that meet customized thresholds for time and dollar amounts.

Check

Maybe

Financial Reporting

Monthly Financial reports that include bank statements and images of canceled checks

Check

Maybe

Financial report distribution by the end of the first week of each month

Check

not available

Report distribution via Email

Check

Maybe

Detailed reports showing budget variances to help control spending

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not available

Homeowner balances with last payment date and collection status

Check

not available

“Cash Based” accounting method – making financials easier to read and understand.

Check

Maybe

Financial Reports archived to Board Member only Section of Website

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not available

Budgeting

Preparation of next year’s annual budget draft by August 31st

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not available

Budgeting based on actual expenses – not just projected income

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not available

Assist the board to finalize budget for presentation at annual meeting

Check

not available

Assistance to determine annual assessment amounts, reserve funding, and capital project funding.

Check

not available

Tax Preparation

Check

(additional fees may apply)

Maybe

Reserve Studies for Replacement Reserves

Check

(additional fees may apply)

Maybe

Annual Insurance and Risk Review

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not available

Vendor Management

Approved Vendor list

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not available

Vendors have to meet rigorous quality standards to be approved

Check

not available

Process to monitor vendor insurance and terminate services upon lapse of coverage

Check

not available

Obtain competitive bids for association services

Check

Maybe

Emergency Service

Emergency Hotline staffed with a live person – 24 hours a day 7 days a week 365 days per year for townhomes and condominiums

Check

Maybe

Maintenance crew available 24×7

Check

not available

Insurance Rehabilitation in cases of fire or other disaster

Check

Maybe

 

Get a Quote Now or give us a call today and we’ll happily give you a free consultation.  We’re here when you’re ready… 888-565-1226