Our Code of Ethics
At Community Association Management, we are focused on providing superior service with definitive results that ensure success and longevity for our communities. That’s why we have adopted a code of ethics to ensure our success:
Comply with current bylaws, standards and practices as may be established from time to time by CAI subject to all federal, state and local laws, ordinances, and regulations in effect where the Manager practices.
Participate in continuing professional education through CAI and other industry related organizations.
Act in the best interests of the client; refrain from making inaccurate or misleading representations or statements; not knowingly misrepresent facts to benefit the manager or the company.
Undertake only those engagements that we can reasonably expect to perform with professional competence.
Exercise due care and perform planning and supervision as specified in the written management agreement, job description or duly adopted Board policies.
Disclose all relationships in writing to the client regarding any actual, potential or perceived conflict of interest between the Manager and other vendors. The Manager shall take all necessary steps to avoid any perception of favoritism or impropriety during the vendor selection process and negotiation of any contracts.
Provide written disclosure of any compensation, gratuity or other form of remuneration from individuals or companies who act or may act on behalf of the client.
Insure that homeowners receive timely notice as required by state statutes or legal documents and protect their right of appeal.
Disclose to the client the extent of fidelity or other contractually required insurance carried on behalf of the Manager and/or client and any subsequent changes in coverage, which occur during the Manager’s engagement if the amount is lower than the contract amount requires.
See that the funds held for the client by the Manager are in separate accounts, are not misappropriated, and are returned to the client at the end of the Manager’s engagement; Prepare and furnish to the client accurate and timely financial reports in accordance with the terms of the management agreement, job description or duly adopted Board policies.
Recognize the original records, files and books held by the Manager are the property of the client to be returned to the client at the end of the Manager’s engagement; maintain the duty of confidentiality to all current and former clients.
Refrain from criticizing competitors or their business practices; Act in the best interests of our Employers; Maintain a professional relationship with our peers and industry related professionals.
Conduct ourselves in a professional manner at all times when acting in the scope of our employment.
Not engage in any form of price fixing, anti-trust, or anti-competition.
Not use the work products of colleagues or competing management firms that are considered proprietary without the expressed written permission of the author or the management firm.
Hear what our Clients are Saying:
I would like to thank Community Association Management for the fine job this past year. We had our annual meeting and our Property Manager did an excellent job covering the meeting. As I told the new board and the members present, I feel my finest achievement this past year was to bring your organization on board to be our management partner. Thank you again for making my second year as president easier and more rewarding. - Rich, Kannapolis NC
"Our Community has found so many benefits from eManageSuite. I find that the financial reporting and record keeping especially thorough and helpful. Our Homeowners love that they have choices on how to receive information and submit payments. I could never go back to operating without these tools and the professional guidance from Community Association Management. I wouldn't even want to try." -Gina R., Boone, NC
"We were recently switched to Community Association Management with your buyout of Cline & Company. I wanted to take a moment to tell you how much of an asset our Property Manager is to your company. The Manager made our transition from Cline Company seamless and the attention we receive from the Manager and your company in general is unmatched. Not to mention the tools and options made available to us. I think I can speak for myself, fellow board members, and also our community in saying that we truly appreciate what Community Association Management has done for us." - Warren W. Charlotte, NC
"Community Association Management is extremely thorough and knowledgeable in their approach to business. They are also very timely in their communications. They have saved our community a lot of money. When they first approached us and told us how much we could save by working with them, we thought the promise was 'too good to be true'. They have more than delivered on that promise and more." - Bob A., Raleigh, NC
"In the past, we felt like we did not get much support due to our size or the lack of effort from the person handling our account. I do not feel that way with Community Association Management. Our Property Manager has been very active in what we are trying to accomplish in our community and providing us with a variety of options. We are currently going through trying to figure out what to do about our roofing situation. The manager provided us good options and now we are in the process of starting to implement. You not only did what we asked but also helped us achieve within our financial abilities. I just wanted you to know how pleased I am with the support your company is providing us. Thank you!!" - Darlene Z. Charlotte, NC
Community Association Management has done a very good job for us . They provide good expense management and provide prompt monthly reports regarding all expenditures. Likewise , they have been quick to respond to the various problems that seem to always come up from time to time . In conclusion , I would highly recommend their organization. F.McGuire ----- St Serrant COA; Charlotte ,NC.
A good friend of mine who is a recent past president of a community here in Charlotte contacted me this evening to ask who we used for property management. I told him that the only game in town was Community Association Management! I also mentioned that you may be a young company in years but are now one of the top 5 HOA management companies in the Carolinas. We are very happy with our decision to use Community Association Management. -C.M. Layman, Springs Village, Charlotte, NC
"Quite impressed with the eManageSuite system!!" - S. Reavis; Charlotte, NC
"Community Association Management is a solutions provider that enables HOA Boards to run efficiently and effectively. Their service is off the charts and their depth of knowledge and experience are invaluable." - Ace T., Charlotte, NC
"I honestly do not have the vocabulary to describe how much Community Association Management means to our community, and what a wonderful Job you do for our community. You treat us like we are the only community you manage. We feel so taken care of and well run. Thank you!" -Dallas M. Indian Trail, NC
"Community Association Management has been a godsend to our association. They are available 24/7 and they have all the answers we need. They cover the full gamut of services and have allowed us to consolidate several vendors into one source saving us countless dollars and hours. They have helped us change our operations from reactive decisions to informed proactive planning." - Dennis W., Greenville, SC
Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community's needs. - B. Chiles, Greenview Terrace Townhomes, Charlotte NC
I am very pleased with our Property Manager and Community Association Management in general. Both have met my expectations and in many cases they have exceeded them! D.Ciszewski - Duncans Ridge, Raleigh, NC
I wanted to thank you for doing such a good job taking care of the property. I just wish I had the time to promote your company but due to my work load I haven't been able to (but will when time permits) because you do such a great job. I can't tell you how much this has meant to us for you to handle yourself so professional way with our owners. - R. Poore Charlotte, NC