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Keeping the Peace

We have all been to one of those meetings – the ones where the association is facing a controversial issue with strong emotions on each side.  The board and manager are usually anxious about how to handle the meeting, the competing arguments, and the emotions in the room.  This can be a difficult role for the person chairing the meeting, especially if that person is (or is perceived to be) on one side or the other. So, what is the board or manager to do?

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