As the Treasurer of the board, you’re at a homeowners meeting explaining why fees need to be increased. “I’m confident that this is the right thing to do and I’m open to your comments,” you say. A homeowner in the audience is staring at you with arms crossed, lips pursed and fists closed. Should you be concerned?
Most of us take our speaking and listening skills for granted, assuming that we are doing a pretty good job of communicating with others. Nothing, however, separates the person of authority from the amateur as quickly as the ability to speak clearly, persuasively, and empathetically. Board members, managers, and business people can all benefit by learning to use the spoken word as a powerful tool for gaining and using personal power.