Full Service HOA Resident Call Center

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Superior Resident Service

  • Resident Services center provides HOA owners and residents with a higher level of service through extended hours, multi-lingual resident services group and instant electronic fulfillment of most requests
  • Provides lower cost of service to the community by reducing reimbursable expense for copies, office supplies and postage by encouraging email communication and by directing owners to the website
  • Provides a higher level of service for HOA board members and committees as the call center frees up the community association managers (HOA Property Managers) to focus on the board and committee management, and through our 24×7 self serve, up-to-date reports available on the Board Portal

Services Provided

  • Fulfillment of information requests, such as accounting forms, Architectural forms, and amenity access
  • Resident issues (escalated to the Association Manager as necessary)
  • Title inquires
  • Resale certificates
  • Unit maintenance requests
  • Answer resident questions regarding statements, late fees, deed restrictions, architectural control, amenity access, and other general community information

Service Details

  • Provide service to owners and residents via e-mail, fax, and telephone
  • Extended hours (8:00 am to 6:00 pm EST)
  • Multi-lingual (English, Spanish, and many more)
  • Personal service (no automated response system)
  • Answer most questions without re-routing the call
  • Immediate, electronic access to relevant information for board and committee members
  • Instant e-mail or fax fulfillment of most information requests (with no copy or postage charges for these requests)
  • Online service with online chat, online support tickets and e-mail requests

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