Resident Services center provides HOA owners and residents with a higher level of service through extended hours, multi-lingual resident services group and instant electronic fulfillment of most requests
Provides lower cost of service to the community by reducing reimbursable expense for copies, office supplies and postage by encouraging email communication and by directing owners to the website
Provides a higher level of service for HOA board members and committees as the call center frees up the community association managers (HOA Property Managers) to focus on the board and committee management, and through our 24×7 self serve, up-to-date reports available on the Board Portal
Services Provided
Fulfillment of information requests, such as accounting forms, Architectural forms, and amenity access
Resident issues (escalated to the Association Manager as necessary)
Title inquires
Resale certificates
Unit maintenance requests
Answer resident questions regarding statements, late fees, deed restrictions, architectural control, amenity access, and other general community information
Service Details
Provide service to owners and residents via e-mail, fax, and telephone
Extended hours (8:00 am to 6:00 pm EST)
Multi-lingual (English, Spanish, and many more)
Personal service (no automated response system)
Answer most questions without re-routing the call
Immediate, electronic access to relevant information for board and committee members
Instant e-mail or fax fulfillment of most information requests (with no copy or postage charges for these requests)
Online service with online chat, online support tickets and e-mail requests
I just want you to know that you have a very valuable asset and as we evaluated our relationship with Community Association Management – which we just did by upgrading our service package, signing up for a new 3 year term, which included a full time property manager and also investing in project management services – that our desire to enhance the scope of our relationship had a large part to do with your team.
BarryPresidentEastover VillasCharlotte, NC
“Community Association Management is extremely thorough and knowledgeable in their approach to business. They are also very timely in their communications. They have saved our community a lot of money. When they first approached us and told us how much we could save by working with them, we thought the promise was ‘too good to be true’. They have more than delivered on that promise and more.”
Significant Cost SavingsBob A., Raleigh, NC
Let me also say what a pleasure it is to call the office and be greeted by happy, helpful people who care about the service they provide!
Helpful Caring People
We were recently switched to Community Association Management with your buyout of Cline & Company. I wanted to take a moment to tell you how much of an asset our Portfolio Manager is to your company. The Manager made our transition from Cline Company seamless and the attention we receive from the Manager and your company in general is unmatched. Not to mention the tools and options made available to us. I think I can speak for myself, fellow board members, and also our community in saying that w… Read more
Warren W. Charlotte, NCUnmatched Service!
“Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community’s needs.”
Professionally Run OrganizationB. Chiles, Greenwood Terrace - Charlotte NC
Solid Customer Service!
Your focus on solid customer service has made the transition go as smoothly as possible and reassures us we made the right decision to go with Community Association Management. I personally appreciate the way you communicate, your availability, and the way you make things happen.
J. WilliamsArdrey Place - Charlotte, NC
I would like to thank Community Association Management for the fine job this past year. We had our annual meeting and our Property Manager did an excellent job covering the meeting. As I told the new board and the members present, I feel my finest achievement this past year was to bring your organization on board to be our management partner. Thank you again for making my second year as president easier and more rewarding.
Rich, Kannapolis NCThank You!
“In the past, we felt like we did not get much support due to our size or the lack of effort from the person handling our account. I do not feel that way with Community Association Management. Our Property Manager has been very active in what we are trying to accomplish in our community and providing us with a variety of options. We are currently going through trying to figure out what to do about our roofing situation. The manager provided us good options and now we are in the process of starti… Read more
Phenomenal Support!Darlene Z. Charlotte, NC
I am very pleased with our Portfolio Manager and Community Association Management in general. Both have met my expectations and in many cases they have exceeded them!
D.Ciszewski, Raleigh, NCExceeded My Expectations!
I like the professionalism of Community Association Management and the reporting. our Portfolio Manager is great! Good to work with and responsive. I also like Community Association Management being involved with legislative issues.
M. EdgerPresidentColony Crossing
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