Resident Services center provides HOA owners and residents with a higher level of service through extended hours, multi-lingual resident services group and instant electronic fulfillment of most requests
Provides lower cost of service to the community by reducing reimbursable expense for copies, office supplies and postage by encouraging email communication and by directing owners to the website
Provides a higher level of service for HOA board members and committees as the call center frees up the community association managers (HOA Property Managers) to focus on the board and committee management, and through our 24×7 self serve, up-to-date reports available on the Board Portal
Fulfillment of information requests, such as accounting forms, Architectural forms, and amenity access
Resident issues (escalated to the Association Manager as necessary)
Unit maintenance requests
Answer resident questions regarding statements, late fees, deed restrictions, architectural control, amenity access, and other general community information
Provide service to owners and residents via e-mail, fax, and telephone
Extended hours (8:00 am to 6:00 pm EST)
Multi-lingual (English, Spanish, and many more)
Personal service (no automated response system)
Answer most questions without re-routing the call
Immediate, electronic access to relevant information for board and committee members
Instant e-mail or fax fulfillment of most information requests (with no copy or postage charges for these requests)
Online service with online chat, online support tickets and e-mail requests
Solid Customer Service!
Your focus on solid customer service has made the transition go as smoothly as possible and reassures us we made the right decision to go with Community Association Management. I personally appreciate the way you communicate, your availability, and the way you make things happen.
J. WilliamsArdrey Place - Charlotte, NC
I would like to thank Community Association Management for the fine job this past year. We had our annual meeting and our Property Manager did an excellent job covering the meeting. As I told the new board and the members present, I feel my finest achievement this past year was to bring your organization on board to be our management partner. Thank you again for making my second year as president easier and more rewarding.
Rich, Kannapolis NCThank You!
Quite impressed with the eManageSuite system!!
S. Reavis; Charlotte, NCImpressive!
We were recently switched to Community Association Management with your buyout of Cline & Company. I wanted to take a moment to tell you how much of an asset our Portfolio Manager is to your company. The Manager made our transition from Cline Company seamless and the attention we receive from the Manager and your company in general is unmatched. Not to mention the tools and options made available to us. I think I can speak for myself, fellow board members, and also our community in saying that w…
Warren W. Charlotte, NCUnmatched Service!
“In the past, we felt like we did not get much support due to our size or the lack of effort from the person handling our account. I do not feel that way with Community Association Management. Our Property Manager has been very active in what we are trying to accomplish in our community and providing us with a variety of options. We are currently going through trying to figure out what to do about our roofing situation. The manager provided us good options and now we are in the process of starti…
Phenomenal Support!Darlene Z. Charlotte, NC
“Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community’s needs.”
Professionally Run OrganizationB. Chiles, Greenwood Terrace - Charlotte NC
When our new HOA was looking for a management company, several places that we contacted wouldn’t even give us the time of day because our community is so small that we weren’t worth their time and effort. In contrast, KDK Property Management (now part of Community Association Management) has provided our HOA with over a year of great service at an unbeatable price! The employees have frequently gone above and beyond the terms of our contract to protect the best interests of our neighborhood. F…
Hilary WadePresidentLaurel Village HOA
“Community Association Management is a solutions provider that enables HOA Boards to run efficiently and effectively. Their service is off the charts and their depth of knowledge and experience are invaluable.”
A. TannerA. Tanner - Fountain Grove HOACharlotte, NC
“I would like to thank Community Association Management for the fine job this past year. We had our annual meeting and our Property Manager did an excellent job covering the meeting. As I told the new board and the members present, I feel my finest achievement this past year was to bring your organization on board to be our management partner. Thank you again for making my second year as president easier and more rewarding.”
Thank You!Rich, Kannapolis NC
A good friend of mine who is a recent past president of a community here in Charlotte contacted me this evening to ask who we used for property management. I told him that the only game in town was Community Association Management! I also mentioned that you may be a young company in years but are now one of the top 5 HOA management companies in the Carolinas. We are very happy with our decision to use Community Association Management.
C.M. Layman, Charlotte, NC The only Game in Town!
Get started today
Ready to find out first hand what makes Community Association Management unique? Click below to get started now!