Competitive Analysis
We don’t take everything we’re told at face value and we don’t expect you to either. Want to know how we stack up against our top competitors? Take a look at our Competitive Analysis chart. The facts speak for themselves.
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“The Rest” |
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Dedicated Customer Service Department to answer your homeowners calls between 8:00 am to 5:00 pm 5 days a week |
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Maybe |
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Translation services for non-English speaking callers |
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not available |
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Certified Property Managers |
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Maybe |
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Homeowner Calls logged to track issues and trends |
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not available |
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Electronic Document archival to ensure that every piece of communication related to a homeowners account is available and reproducible when needed |
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not available |
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Service level agreements to ensure timely response to inquiries by homeowners or board members |
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not available |
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New owner welcome packet with Understanding your Association the Easy Way© DVD. (Includes Spanish second audio and Subtitles in English, Spanish, Chinese, Korean, Vietnamese, Russian and Armenian.) |
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not available |
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View account balances real time |
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not available |
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Pay assessments online with eCheck or Credit card |
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Maybe |
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Allow homeowners to setup recurring online payments for monthly dues payments |
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not available |
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Submit and track ARC Requests online |
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not available |
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Submit and track work orders online |
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not available |
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Calendar of Events |
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not available |
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Homeowner/Board Member Directory |
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not available |
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Document Library for Governing documents, newsletters and more |
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not available |
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Board member only section of website for documents, ARC approvals and more |
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not available |
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Accessible with your own domain name (www.Yourcommunityname.com) |
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not available |
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Bi-Weekly random Inspection of your community |
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Maybe |
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Dedicated Property Inspector for comprehensive inspections – freeing your property manager to work on other issues for your community |
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not available |
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Monthly Report of Violation activity |
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Maybe |
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Escalation of violations and Fines for violations according to your CCR’s |
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Maybe |
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Prolonged violation resolution |
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not available |
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Customizable inspection criteria |
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not available |
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Pictures Available on Violation letters |
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not available |
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Violation letters and pictures available for viewing and download by the homeowner through their account on the provided website |
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not available |
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Preliminary review to ensure all supporting documents submitted to enable your committee to decision |
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not available |
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Process to ensure that applications do not go unanswered by your board/Committee resulting in unwanted automatic approvals |
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not available |
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Inspections to ensure that structures have been submitted for approval, and are completed in the timeline as required |
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not available |
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Monthly report showing approved/denied applications in the last 30 days |
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Maybe |
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Announcement and agenda preparation |
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Maybe |
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Timing of Meeting announcement mailing according to your Bylaws |
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Maybe |
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Certification of election by Staff during the meeting |
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not available |
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Management company Staff available to sign in homeowners & distribute voting/information packages |
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not available |
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Facilitation of the Meeting |
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not available |
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Translator available for Spanish speaking residents |
(additional fees may apply) |
not available |
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Deposit and credit homeowner payments the day they are received. |
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Maybe |
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All checks imaged and available to Customer Service allowing for Homeowner account dispute resolution |
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not available |
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Website Payments posted immediately and viewable by the homeowner |
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not available |
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Allow homeowners to sign up for Direct Debit of payments (ACH) |
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Maybe |
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Pay assessments online with eCheck or Credit card |
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Maybe |
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Allow homeowners to setup recurring online payments for monthly dues payments |
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not available |
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Statements with detailed account history mailed each month to delinquent owners |
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not available |
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30, 60, 90 day collection letters mailed to delinquent owners |
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not available |
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Title search for returned mail to ensure that the correct owner is being billed at the correct billing address |
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not available |
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Payment plan negotiation with homeowners to avoid legal collections |
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Maybe |
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Monthly Review of Payment plans for nonpayment and escalation to Legal |
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Maybe |
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Legal collections (Lien/Foreclosure) for accounts that meet customized thresholds for time and dollar amounts. |
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Maybe |
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Financial Reporting |
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Monthly Financial reports that include bank statements and images of canceled checks |
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Maybe |
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Financial report distribution by the end of the first week of each month |
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not available |
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Report distribution via Email |
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Maybe |
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Detailed reports showing budget variances to help control spending |
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not available |
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Homeowner balances with last payment date and collection status |
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not available |
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“Cash Based” accounting method – making financials easier to read and understand. |
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Maybe |
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Financial Reports archived to Board Member only Section of Website |
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not available |
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Budgeting |
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Preparation of next year’s annual budget draft by August 31st |
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not available |
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Budgeting based on actual expenses – not just projected income |
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not available |
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Assist the board to finalize budget for presentation at annual meeting |
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not available |
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Assistance to determine annual assessment amounts, reserve funding, and capital project funding. |
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not available |
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Tax Preparation |
(additional fees may apply) |
Maybe |
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Reserve Studies for Replacement Reserves |
(additional fees may apply) |
Maybe |
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Annual Insurance and Risk Review |
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not available |
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Vendor Management |
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Approved Vendor list |
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not available |
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Vendors have to meet rigorous quality standards to be approved |
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not available |
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Process to monitor vendor insurance and terminate services upon lapse of coverage |
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not available |
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Obtain competitive bids for association services |
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Maybe |
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Emergency Service |
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Emergency Hotline staffed with a live person – 24 hours a day 7 days a week 365 days per year for townhomes and condominiums |
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Maybe |
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Maintenance crew available 24×7 |
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not available |
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Insurance Rehabilitation in cases of fire or other disaster |
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Maybe |
Get a Quote Now or give us a call today and we’ll happily give you a free consultation. We’re here when you’re ready… 888-565-1226
