Full Service Call Center
Superior Resident Service
- Call center provides owners and residents with a higher level of service through extended hours, multi-lingual resident services group and instant electronic fulfillment of most requests
- Provides lower cost of service to the community by reducing reimbursable expense for copies, office supplies and postage by encouraging email communication and by directing owners to the website
- Provides a higher level of service for boards and committees as the call center frees up the community association managers to focus on the board and committee management, and through our 24×7 self serve, up-to-date reports available on the Board Portal
Services Provided
- Fulfillment of information requests, such as accounting forms, Architectural forms, and amenity access
- Resident issues (escalated to the Community Association Manager as necessary)
- Title inquires
- Resale certificates
- Unit maintenance requests
- Answer resident questions regarding statements, late fees, deed restrictions, architectural control, amenity access, and other general community information
Service Details
- Provide service to owners and residents via e-mail, fax, and telephone
- Extended hours (8:00 am to 6:00 pm EST)
- Multi-lingual (English, Spanish, and many more)
- Personal service (no automated response system)
- Answer most questions without re-routing the call
- Immediate, electronic access to relevant information for board and committee members
- Instant e-mail or fax fulfillment of most information requests (with no copy or postage charges for these requests)
- Online service with online chat, online support tickets and e-mail requests
