How to Improve a Homeowner Association’s Reputation
Depending on how it operates, a neighborhood homeowners’ association can quickly make friends or enemies. Whether you need to clear up misconceptions, stand up for your bylaws or simply unite your community to work together to maintain home values, follow these simple steps to improve your HOA’s communications and reputation for good.
Most of us take our speaking and listening skills for granted, assuming that we are doing a pretty good job of communicating with others. Nothing, however, separates the person of authority from the amateur as quickly as the ability to speak clearly, persuasively, and empathetically. Board members, managers, and business people can all benefit by learning to use the spoken word as a powerful tool for gaining and using personal power.
Can your community association reach members quickly with accurate information? Is an information exchange loop in place between the board and the community? Does the board know whet association members think about the job it’s doing?
A proactive member relations program can meet all of these communications challenges. Being proactive means being ready. It means knowing what you will do and how you will do it, before you need to do it. It means having the staff, equipment, and programs in place before you need them. It means communicating with members, not to them.Many community association members are apathetic about association affairs because they don’t see their association as significant to their lives—that nothing the association does or doesn’t do will have a serious effect on them. This attitude often arises from the perception that a sale of their...Read more
Board Member Resources
We needed structure and guidance and we are so appreciative to get that from this company.R. BellTreasurerHope Crossing
“Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community’s needs.”Professionally Run OrganizationB. Chiles, Greenwood Terrace - Charlotte NC
A good friend of mine who is a recent past president of a community here in Charlotte contacted me this evening to ask who we used for property management. I told him that the only game in town was Community Association Management! I also mentioned that you may be a young company in years but are now one of the top 5 HOA management companies in the Carolinas. We are very happy with our decision to use Community Association Management.C.M. Layman, Charlotte, NC The only Game in Town!
6 yrs ago Community Association Management helped bail us out from insolvency to today’s successful surplus balance ! Community Association Management took the legal actions required to resolve our long uncollected debts – and acquire paying owners. Resolution of financial disputes required a professional mediator – and the prior management company not only failed at that task – they gave other “bad” advice that resulted in deficit budgets. Community Association Management has given “good” advic…D. GarrettPresidentBraxton Estates
I wanted to thank you for doing such a good job taking care of the property. I just wish I had the time to promote your company but due to my work load I haven’t been able to (but will when time permits) because you do such a great job. I can’t tell you how much this has meant to us for you to handle yourself so professional way with our owners.R. Poore Charlotte, NCVery Professional...
I would like to thank Community Association Management for the fine job this past year. We had our annual meeting and our Property Manager did an excellent job covering the meeting. As I told the new board and the members present, I feel my finest achievement this past year was to bring your organization on board to be our management partner. Thank you again for making my second year as president easier and more rewarding.Rich, Kannapolis NCThank You!
I just want you to know that you have a very valuable asset and as we evaluated our relationship with Community Association Management – which we just did by upgrading our service package, signing up for a new 3 year term, which included a full time property manager and also investing in project management services – that our desire to enhance the scope of our relationship had a large part to do with your team.BarryPresidentEastover VillasCharlotte, NC
“Community Association Management is extremely thorough and knowledgeable in their approach to business. They are also very timely in their communications. They have saved our community a lot of money. When they first approached us and told us how much we could save by working with them, we thought the promise was ‘too good to be true’. They have more than delivered on that promise and more.”Significant Cost SavingsBob A., Raleigh, NC
I honestly do not have the vocabulary to describe how much Community Association Management means to our community, and what a wonderful Job you do for our community. You treat us like we are the only community you manage. We feel so taken care of and well run. Thank you!Dallas M. Indian Trail, NCI don't have the words....
I am writing this letter to tell other HOAs about the effort and dedication KDK Property Management (now part of Community Association Management) displayed while helping the Heritage Townhome community improve the parking situation in our community. The Orange County planning department approved the builder’s plans without ensuring adequate parking was available for the thirty units in our community. Soon after becoming the property manager for our community, your team began the quest to cor…Kevin UnderhillPresidentHeritage Townhomes HOA