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Success Depends Upon Cooperation
Community association board members and managers are responsible for carrying out business that protects literally millions of dollars worth of real estate. Daily problems arise that range in magnitude and importance, but all require sound business judgment to resolve....
We have all been to one of those meetings – the ones where the association is facing a controversial issue with strong emotions on each side. The board and manager are usually anxious about how to handle the meeting, the competing arguments, and the emotions in the room. This can be a difficult role for the person chairing the meeting, especially if that person is (or is perceived to be) on one side or the other. So, what is the board or manager to do?
How do we as humans deal with people who yell and scream at us or refuse to be rational? You know the type, adversarial, manipulative, inflexible, unreasonable, irrational. For most people, the answer is “We don’t”. If given the choice, most of us choose not to work with people like this. We don’t socialize with them, we avoid them at work if possible, and we make our own lives easier by simply ignoring them whenever we can.
Today, there are roughly 57 million Americans living in managed communities, or HOAs. Of those 57 million, every single one of them has a certain set of expectations about what that should mean.