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Code of Ethics

Our Code of Ethics

At Community Association Management, we are focused on providing superior service with definitive results that ensure success and longevity for our communities.  That’s why we have adopted a code of ethics to ensure our success:

  • Comply with current bylaws, standards and practices as may be established from time to time by CAI subject to all federal, state and local laws, ordinances, and regulations in effect where the Manager practices.
  • Participate in continuing professional education through CAI and other industry related organizations.
  • Act in the best interests of the client; refrain from making inaccurate or misleading representations or statements; not knowingly misrepresent facts to benefit the manager or the company.
  • Undertake only those engagements that we can reasonably expect to perform with professional competence.
  • Exercise due care and perform planning and supervision as specified in the written management agreement, job description or duly adopted Board policies.
  • Disclose all relationships in writing to the client regarding any actual, potential or perceived conflict of interest between the Manager and other vendors. The Manager shall take all necessary steps to avoid any perception of favoritism or impropriety during the vendor selection process and negotiation of any contracts.
  • Provide written disclosure of any compensation, gratuity or other form of remuneration from individuals or companies who act or may act on behalf of the client.
  • Insure that homeowners receive timely notice as required by state statutes or legal documents and protect their right of appeal.
  • Disclose to the client the extent of fidelity or other contractually required insurance carried on behalf of the Manager and/or client and any subsequent changes in coverage, which occur during the Manager’s engagement if the amount is lower than the contract amount requires.
  • See that the funds held for the client by the Manager are in separate accounts, are not misappropriated, and are returned to the client at the end of the Manager’s engagement; Prepare and furnish to the client accurate and timely financial reports in accordance with the terms of the management agreement, job description or duly adopted Board policies.
  • Recognize the original records, files and books held by the Manager are the property of the client to be returned to the client at the end of the Manager’s engagement; maintain the duty of confidentiality to all current and former clients.
  • Refrain from criticizing competitors or their business practices; Act in the best interests of our Employers; Maintain a professional relationship with our peers and industry related professionals.
  • Conduct ourselves in a professional manner at all times when acting in the scope of our employment.
  • Not engage in any form of price fixing, anti-trust, or anti-competition.
  • Not use the work products of colleagues or competing management firms that are considered proprietary without the expressed written permission of the author or the management firm.