Our Solutions Packages
Not sure which of our solutions packages is right for your Association? Use this chart to compare some of the highlights of our different HOA services.
| Service Highlights | ||||
| Dedicated Resident Services Department to answer your homeowners calls between 8:00 am to 6:00 pm 5 days a week |  |
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| Verbal Translation services for non-English speaking residents | |
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| Homeowner Calls logged to track issues and trends | |
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| Electronic Document archival to ensure that every piece of communication related to a homeowners account is available and reproducible when needed | |
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| Service level agreements to ensure timely response to inquiries by homeowners or board members | |
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Not included |
| New owner welcome packet with our New Homeowner Orientation video on the Associations Website (includes Spanish Subtitles) | |
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| View account balances real time | |
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| Pay assessments online with eCheck or Credit card | |
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| Allow homeowners to setup recurring online payments for monthly dues payments | |
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| Submit and track ARC Requests online | |
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Not included |
| Submit and track work orders online | |
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Not included |
| Calendar of Events | |
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| Homeowner/Board Member Directory | |
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| Document Library for Governing documents, newsletters and more | |
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| Board member only section of website for documents, ARC approvals and more | |
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Not included |
| Accessible with your own domain name (www.Yourcommunityname.com) | |
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| Customized Monthly, or bi-weekly random Inspection of your community | |
Optional (Additional Fees Apply) | Not included | Not included |
| Dedicated Compliance Inspector for comprehensive inspections – freeing your portfolio manager to work on other issues for your community | |
Optional (Additional Fees Apply) | Not included | Not included |
| Monthly Report of Violation activity | |
Optional (Additional Fees Apply) | Not included | Not included |
| Escalation of violations and Fines for violations according to your CCR’s | |
Optional (Additional Fees Apply) | Not included | Not included |
| Prolonged violation resolution | |
Optional (Additional Fees Apply) | Not included | Not included |
| Customizable inspection criteria | |
Optional (Additional Fees Apply) | Not included | Not included |
| Pictures available on Violation Letters | |
Optional (Additional Fees Apply) | Not included | Not included |
| Preliminary review to ensure all supporting documents submitted to enable your committee to decision | |
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Not included | Not included |
| Process to ensure that applications do not go unanswered by your board/Committee resulting in unwanted automatic approvals | |
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Not included | Not included |
| Inspections to ensure that structures have been submitted for approval, and are completed in the timeline as required | Optional (Additional Fees Apply) | Not included | Not included | Not included |
| Monthly report showing approved/denied applications in the last 30 days | |
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Not included |
| Announcement and agenda preparation | |
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| Timing of Meeting announcement mailing according to your Bylaws | |
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| Attendance by Portfolio Manager or Association Coordinator | |
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Optional (Additional Fees Apply) | Optional (Additional Fees Apply) |
| Certification of election by Staff during the meeting | |
Not included | Not included | Not included |
| Management company Staff available to sign in homeowners & distribute voting/information packages | |
Not included | Not included | Not included |
| Facilitation of the Meeting | |
Not included | Not included | Not included |
| Translator available for Spanish speaking residents | (additional fees may apply) |
(additional fees may apply) |
(additional fees may apply) |
(additional fees may apply) |
| Deposit and credit homeowner payments the day they are received. | |
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| All checks imaged and available to Customer Service allowing for Homeowner account dispute resolution | |
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| Website Payments posted immediately and viewable by the homeowner | |
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| Allow homeowners to sign up for Direct Debit of payments (ACH) | |
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| Pay assessments online with eCheck or Credit card | |
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| Allow homeowners to setup recurring online payments for monthly dues payments | |
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| Statements with detailed account history mailed each month to delinquent owners | |
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| 30, 60, 90 day collection letters mailed to delinquent owners | |
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| Title search for returned mail to ensure that the correct owner is being billed at the correct billing address | |
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| Payment plan negotiation with homeowners to avoid legal collections | |
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| Monthly Review of Payment plans for nonpayment and escalation to Legal | |
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| Credit Bureau reporting services for Assessment Delinquencies | Optional (additional fees may apply) | Optional (additional fees may apply) | Optional (additional fees may apply) | Optional (additional fees may apply) |
| Legal collections (Lien/Foreclosure) for accounts that meet customized thresholds for time and dollar amounts. | |
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| Monthly Financial reports that include bank statements and images of canceled checks | |
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| Financial report distribution by the end of the first week of each month | |
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| Report distribution via Email | |
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| Detailed reports showing budget variances to help control spending | |
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| Homeowner balances with last payment date and collection status | |
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| “Cash Based” accounting method – making financials easier to read and understand. | |
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| Financial Reports archived to Board Member only Section of Website | |
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| Preparation of next year’s annual budget draft by August 31st | |
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| Budgeting based on actual expenses – not just projected income | |
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| Assist the board to finalize budget for presentation at annual meeting | |
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| Assistance to determine annual assessment amounts, reserve funding, and capital funding. | |
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| Tax Preparation | (additional fees may apply) |
(additional fees may apply) |
(additional fees may apply) |
(additional fees may apply) |
| Reserve Studies for Replacement Reserves | (additional fees may apply) |
(additional fees may apply) |
(additional fees may apply) |
(additional fees may apply) |
| Yearly Insurance and Risk Review | |
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| Approved Vendor list | |
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| Vendors have to meet rigorous quality standards to be approved | |
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| Process to monitor vendor insurance and terminate services upon lapse of coverage | |
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| Obtain competitive bids for association services | |
Optional (Additional Fees Apply) | Optional (Additional Fees Apply) | Not included |
| Emergency Hotline staffed with a live person – 24 hours a day 7 days a week 365 days per year for townhomes and condominiums | |
Optional (Additional Fees Apply) | Optional (Additional Fees Apply) | Not included |
| Maintenance crew available 24×7 | |
Not included | Not included | Not included |
| Insurance Rehabilitation in cases of fire or other disaster | |
Optional (Additional Fees Apply) | Not included | Not included |
| eManageSuite™ Online Tools for Self-Managed Associations | ||||
| Track Violations, automatically escalate them based upon preset criteria, and assess violation fines | Not included | Not included | |
Not included |
| Automatically generate customized letters for each stage of a violation | Not included | Not included | |
Not included |
| Ensure that your violation process is followed accurately | Not included | Not included | |
Not included |
| Track & Decision architectural requests and generate customized architectural approval/denial letters | Not included | Not included | |
Not included |
| Allow board members to approve invoices for payment online | Optional (Additional Fees Apply) | Not included | Optional | Not included |
| Manage and track work orders for condo/townhome communities | Not included | Not included | |
Not included |
| Real time accounting, work order, ARC & violation reports | Optional (Additional Fees Apply) | Not included | |
Not included |
| Eliminate the need to store paper files in a board or committee members home | |
Optional (Additional Fees Apply) | |
Not included |
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Optional (Additional Fees Apply) | Optional (Additional Fees Apply) |
Get a Quote Now or give us a call today and we’ll happily give you a free consultation. We’re here when you’re ready… 888-565-1226