Compare HOA Management Packages
Our HOA Management Solutions Packages
Not sure which HOA management solution fits your community? We offer four flexible packages for North Carolina and South Carolina HOAs, from fully hands-off management to accounting-only support.
Which HOA Management Package Is Right for Your Community?
Not sure where to start? Each package is built around a different level of board involvement. Here’s a quick summary to help you find your fit before diving into the full comparison below.
Partner-Plus®
Best for boards that want to hand off day-to-day management entirely. Includes violation inspections, full meeting facilitation, 24/7 emergency staffing, and a dedicated maintenance crew.
Partner Basic
Best for boards that want professional management with flexibility. Core services are included; compliance, and emergency support are available as add-ons.
eManageSuite®
Best for self-managed HOAs that want professional software and accounting support. Includes online tools for violations, ARC requests, work orders, and real-time reporting.
Accounting Only
Best for communities that handle their own operations but need professional financial management. Covers accounting, collections, budgeting, and vendor management.
Service Highlights & HOA Website Features
All four packages include a dedicated resident services department, an HOA community website, and full online payment tools. The main difference at this tier: the Accounting Package doesn’t include ARC or work order tracking, service level agreements, or a board-only website portal.
| Service Highlights | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Dedicated Resident Services Department to answer homeowner calls between 8:00 am and 6:00 pm, 5 days a week |  | | | |
| Verbal translation services for non-English speaking residents | | | | |
| Homeowner calls logged to track issues and trends | | | | |
| Electronic document archival — every piece of homeowner account communication available and reproducible when needed | | | | |
| Service level agreements to ensure timely response to homeowner and board inquiries | | | | Not included |
| New homeowner welcome packet with orientation video on the association website (includes Spanish subtitles) | | | | |
| HOA Community Website | | | | |
| View account balances in real time | | | | |
| Pay assessments online with eCheck or credit card | | | | |
| Recurring online payment setup for monthly dues | | | | |
| Submit and track ARC requests online | | | | Not included |
| Submit and track work orders online | | | | Not included |
| Community calendar of events | | | | |
| Homeowner/board member directory | | | | |
| Document library for governing documents, newsletters, and more | | | | |
| Board member-only section of website for restricted documents and ARC approvals | | | | Not included |
| Accessible with your own community domain name (www.YourCommunityName.com) | | | | |
Violation Inspections
This is one of the sharpest differences between packages. Partner-Plus® includes proactive, dedicated inspections as a standard part of the package. Basic Full Service offers the same services as optional add-ons. The eManageSuite® and Accounting packages don’t include on-site inspections but eManageSuite® gives your board online tools to manage the process internally.
| Violation Inspections | Partner-Plus® | eManageSuite® | Accounting Only |
|---|---|---|---|
| Customized monthly or bi-weekly community inspections | | Add-on | Not included |
| Dedicated compliance inspector — freeing your community manager to focus on other community needs | | Add-on | Not included |
| Violation escalation and fines per your CC&Rs | | Add-on | Not included |
| Prolonged violation resolution management | | Add-on | Not included |
| Customizable inspection criteria | | Add-on | Not included |
| Photos included on violation letters | | Add-on | Not included |
Architectural Review
Architectural review management is included in Partner-Plus® and Basic Full Service. One risk boards often overlook: unanswered ARC applications can result in automatic approvals under your governing documents. Both managed packages include safeguards against this.
| Architectural Review | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Preliminary review to ensure all supporting documents are submitted to enable your committee to make a decision | | | Not included | Not included |
| Process to ensure applications do not go unanswered, preventing unwanted automatic approvals | | | Not included | Not included |
| Inspections to verify structures have been submitted for approval and are completed within the required timeline | Add-on | Not included | Not included | Not included |
| Monthly report showing approved and denied applications in the last 30 days | | | | Not included |
Annual Meetings
All packages help with meeting prep and announcement timing. The gap is in on-site support. Partner-Plus® is the only package that includes full meeting facilitation, election certification, and homeowner sign-in staffing as standard. If your board needs hands-on support at the meeting itself, this distinction matters.
| Annual Meetings | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Announcement and agenda preparation | | | | |
| Meeting announcement timing per your bylaws | | | | |
| Attendance by community manager or association coordinator | | | Add-on | Add-on |
| Certification of election by staff during the meeting | | Not included | Not included | Not included |
| Management staff available to sign in homeowners and distribute voting and information packages | | Not included | Not included | Not included |
| Full facilitation of the annual meeting | | Not included | Not included | Not included |
| Translator available for Spanish-speaking residents (additional fees may apply) | | | | |
Payment Posting
Payment posting is identical across all four packages. Every community gets same-day processing, check imaging, real-time website payments, ACH enrollment, eCheck and credit card options, and recurring payment setup, regardless of which package you choose.
| Payment Posting | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Homeowner payments deposited and credited the day they are received | | | | |
| All checks imaged and available to customer service for homeowner account dispute resolution | | | | |
| Website payments posted immediately and viewable by the homeowner | | | | |
| Direct debit (ACH) enrollment for homeowners | | | | |
| Pay assessments online with eCheck or credit card | | | | |
| Recurring online payment setup for monthly dues | | | | |
Collections
All packages include a complete delinquency management process, from 30/60/90-day letters to payment plan negotiation and legal collections when thresholds are met. Credit bureau reporting is available as an optional add-on across all packages.
| Collections | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Statements with detailed account history mailed monthly to delinquent owners | | | | |
| 30, 60, and 90-day collection letters mailed to delinquent owners | | | | |
| Title search for returned mail to verify the correct owner and billing address | | | | |
| Payment plan negotiation with homeowners to avoid legal collections | | | | |
| Monthly review of payment plans and escalation to legal if payments are missed | | | | |
| Credit bureau reporting for assessment delinquencies (additional fees may apply) | Add-on | Add-on | Add-on | Add-on |
| Legal collections (lien/foreclosure) for accounts meeting customized time and dollar thresholds | | | | |
Financial Reporting
Financial reporting is included at the same scope across all four packages. Every community receives monthly reports with bank statements, budget variance analysis, homeowner balance tracking, and cash-based financials, delivered within the first week of each month.
| Financial Reporting | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Monthly financial reports including bank statements and images of canceled checks | | | | |
| Reports distributed by the end of the first week of each month | | | | |
| Report distribution via email | | | | |
| Detailed budget variance reports to help the board control spending | | | | |
| Homeowner balances with last payment date and collection status | | | | |
| Cash-based accounting method — making financials easier to read and understand | | | | |
| Financial reports archived to board member-only section of website | | | | |
Budgeting
All packages include full annual budget preparation, based on actual expenses rather than projected income, with assistance setting assessment amounts and reserve funding. Tax preparation and reserve studies are available as add-ons across all packages.
| Budgeting | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Annual budget draft prepared by August 31st | | | | |
| Budgeting based on actual expenses — not just projected income | | | | |
| Assist the board to finalize the budget for presentation at the annual meeting | | | | |
| Assistance determining annual assessment amounts, reserve funding, and capital funding | | | | |
| Monthly review of payment plans and escalation to legal if payments are missed | Add-on | Add-on | Add-on | Add-on |
| Reserve studies for replacement reserves (additional fees may apply) | Add-on | Add-on | Add-on | Add-on |
| Yearly insurance and risk review | | | | |
Vendor Management
Every package includes access to CAM’s pre-approved vendor network with active insurance monitoring. The key difference: competitive bid solicitation is included as standard in Partner-Plus® only. Basic Full Service and eManageSuite® offer it as an add-on, and the Accounting Package does not include it.
| Vendor Management | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Access to an approved vendor list | | | | |
| Vendors must meet rigorous quality standards to be approved | | | | |
| Active insurance monitoring — vendor services terminated upon coverage lapse | | | | |
| Competitive bid solicitation for association services | | Add-on | Add-on | Add-on |
Emergency Service
This section has the starkest differences between packages. Partner-Plus® is the only package with a 24/7 maintenance crew included as standard. For condominium and townhome associations where after-hours emergencies are a real possibility, this is a critical consideration when choosing a package.
| Emergency Service | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Emergency hotline staffed by a live person 24 hours a day, 7 days a week, 365 days a year (townhomes and condominiums) | | Add-on | Add-on | Not included |
| Maintenance crew available 24×7 | | Not included | Not included | Not included |
| Insurance rehabilitation support in cases of fire or other disaster | | Add-on | Not included | Not included |
eManageSuite™ Online Tools
These tools are the core of the eManageSuite® Package, giving self-managed boards the technology to run violations, ARC requests, work orders, and reporting without a community manager. Some tools are also available as optional add-ons in Partner-Plus® for boards that want deeper digital access.
| eManageSuite™ Online Tools | Partner-Plus® | Basic Full Service | eManageSuite® | Accounting Only |
|---|---|---|---|---|
| Track violations, automatically escalate based on preset criteria, and assess violation fines | Not included | Not included | | Not included |
| Automatically generate customized letters for each stage of a violation | Not included | Not included | | Not included |
| Ensure that your violation process is followed consistently and accurately | Not included | Not included | | Not included |
| Track and decision architectural requests; generate customized approval and denial letters | Not included | Not included | | Not included |
| Allow board members to approve invoices for payment online | Add-on | Not included | Add-on | Not included |
| Manage and track work orders for condo and townhome communities | Not included | Not included | | Not included |
| Real-time accounting, work order, ARC, and violation reports | Add-on | Not included | | Not included |
| Eliminate the need to store paper files in a board or committee member’s home | | Add-on | | Not included |
FAQs
What is the difference between the Partner-Plus® and Basic Full Service packages?
Both packages include core resident services, an HOA website, financial reporting, collections, and budgeting. The key differences are in violation inspections, annual meeting support, and emergency service. Partner-Plus® includes violation inspections with a dedicated compliance inspector, full annual meeting facilitation, election certification, homeowner sign-in staffing, a 24/7 maintenance crew, and insurance rehabilitation support as standard. The Basic Full Service package offers emergency hotline, and insurance rehabilitation as optional add-ons, and does not include full meeting facilitation or election certification.
Which package includes violation inspections in North Carolina and South Carolina?
Violation inspections are included as standard in the Partner-Plus® Package, which provides customized monthly or bi-weekly community inspections, a dedicated compliance inspector, monthly violation reports, fine escalation per your CC&Rs, prolonged violation resolution, customizable inspection criteria, and photos on violation letters. The eManageSuite® and Accounting Only packages do not include on-site violation inspection services.
Which package is best for a self-managed HOA in North Carolina or South Carolina?
The eManageSuite® Package is designed specifically for self-managed HOAs in NC and SC. It gives boards the software tools to manage violations with automatic escalation, generate customized violation letters, track and decision ARC requests, manage work orders for condo and townhome communities, and access real-time accounting and reports, all without a dedicated community manager. It also includes professional accounting, collections, and financial reporting.
What does the Accounting Only package include?
The Accounting Only package includes same-day payment posting, ACH and online payment options, recurring payment setup, monthly delinquency statements, 30/60/90-day collection letters, title searches for returned mail, payment plan negotiation, legal collections for accounts meeting customized thresholds, monthly financial reports with bank statements, budget variance analysis, homeowner balance tracking, cash-based accounting, annual budget preparation by August 31st, assessment and reserve funding assistance, access to an approved vendor list with active insurance monitoring, and a yearly insurance and risk review. It does not include violation inspections, architectural review management, or on-site management services.
Which package includes 24/7 emergency service?
The Partner-Plus® Package includes a 24/7 live-staffed emergency hotline for townhomes and condominiums, a 24/7 maintenance crew, and insurance rehabilitation support in cases of fire or other disaster all as standard features. The Basic Full Service Package offers the 24/7 emergency hotline and insurance rehabilitation as optional add-ons. The eManageSuite® Package offers the emergency hotline as an add-on only. The Accounting Only package does not include any emergency service.
What annual meeting services are included in each package?
All four packages include announcement and agenda preparation and meeting announcement timing per your bylaws. The Partner-Plus® Package also includes attendance by a community manager, full meeting facilitation, election certification by staff, homeowner sign-in staffing, and distribution of voting and information packages. The Basic Full Service Package includes community manager attendance as standard. The eManageSuite® and Accounting Only packages offer community manager attendance as an optional add-on. Spanish translation is available across all packages for an additional fee.
Do all packages include financial reporting?
Yes. All four packages, Partner-Plus®, Basic Full Service, eManageSuite®, and Accounting Only, include the same financial reporting suite. Every community receives monthly financial reports with bank statements and images of canceled checks, distributed by the end of the first week of each month via email. Reports include detailed budget variance analysis, homeowner balances with last payment date and collection status, and cash-based accounting for easy readability. Financial reports are also archived to the board member-only section of the community website.
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