Some boards prefer to manage their own website, especially when they have members with the time and technical comfort to handle updates. You may also value the flexibility of making changes when you need to, without waiting for outside support, or simply want greater control over how your community is represented online.
That’s exactly what our self-managed website service is designed for. We provide the platform, training, tools, and support you need to build and maintain a professional, secure website, while your board stays in control of the content and updates. You decide what information to share, when to make changes, and how your website reflects your community.
The result is a cost-effective solution that gives your board the flexibility to create an online experience that meets your community’s unique needs and personality.
A Platform Built for Board Autonomy
Our self-managed website platform is designed specifically for HOA boards, not adapted from generic website builders. That means the tools are focused on what boards need such as resident communication, account access, payment processing, and document management.
We handle the technical backend-hosting, security, updates, and compliance. You control the front end-what gets published, when it gets published, and how your community’s information is organized and presented.
What Your HOA Board Can Do
- Publish and update content immediately – add announcements, calendar events, and community news on your own schedule, without waiting for outside approval or support
- Manage documents – organize governing documents, architectural guidelines, policies, and forms in your community’s document library
- Send communications – distribute notifications to residents via email lists and SMS text messaging
- Review and approve ARC requests – handle architectural review submissions directly through the board portal
- Monitor work orders – residents can create and track maintenance requests for HOA structures and amenities
- Access the board member portal – secure login area for sensitive board-only information and discussions
- Troubleshoot with support – when you have questions, our team is available to help you solve them
What Residents Can Access
While your board manages the website, your residents get a professional, secure platform they can rely on:
- Account information – real-time balance information and payment history
- Online payments – pay assessments via eCheck or credit card, with optional automatic recurring payments
- Flexible statements – choose to receive statements electronically or by mail
- Work order tracking – submit and monitor maintenance requests
- Event calendar and news – stay informed about community announcements and upcoming events
- Directory access – resident, board, and committee directories (with privacy controls your board manages)
Your residents get a modern, secure experience. Your board maintains complete control over what information is shared and how.
We’ll Train You, Then Support Your Independence
Not every board member is equally comfortable with website management, which is why training is built into our self-managed community services. We provide:
- Setup and onboarding – we help you get your community’s information organized and your site launched
- Training for board members – we show your team how to publish content, manage documents, send communications, and handle common tasks
- Self-service help resources – documentation and tutorials your team can reference
- Technical support – when you run into questions or need troubleshooting, we’re here to help
- Security and maintenance – we handle the backend so you can focus on content
The goal is to give your board confidence and capability, not to make you dependent on us for every update.
Cost-Effective Control
By managing your own content and updates, you reduce the ongoing service costs compared to a fully managed solution. Instead of paying for professional management, you’re investing in the platform, training, and support that enables your board’s independence.
For boards with the time and interest to maintain their community’s website, this is a smart financial decision that doesn’t sacrifice quality or security.
A Website That Reflects Your Community
Your website should look and feel like your community. We work with you to customize the design, layout, and branding so the site represents your association’s character and values.
The platform is flexible enough to grow with your needs. As your community’s priorities change, your website can evolve alongside them-controlled entirely by your board.
Ready to Manage Your HOA Website?
If your board is ready to take control of your digital presence, we’re ready to provide the platform, training, and support to make it successful. Contact us at (888) 565-1226 to discuss how our self-managed website service works and what it costs for your community.
Community Association Management serves HOAs, POAs, and other associations in Charlotte, Raleigh-Durham, and communities throughout North Carolina and South Carolina. We also offer fully managed HOA website services for boards that prefer professional website management.