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Full Service HOA Resident Call Center

Superior Resident Service

Resident Services center provides HOA owners and residents with a higher level of service through extended hours, multi-lingual resident services group and instant electronic fulfillment of most requests
Provides lower cost of service to the community by reducing reimbursable expense for copies, office supplies and postage by encouraging email communication and by directing owners to the website
Provides a higher level of service for HOA board members and committees as the call center frees up the community association managers (HOA Property Managers) to focus on the board and committee management, and through our 24×7 self serve, up-to-date reports available on the Board Portal

Accountable

Fulfillment of information requests, such as accounting forms, Architectural forms, and amenity access
Resident issues (escalated to the Association Manager as necessary)
Title inquires
Resale certificates
Unit maintenance requests
Answer resident questions regarding statements, late fees, deed restrictions, architectural control, amenity access, and other general community information

Service Details

Provide service to owners and residents via e-mail, fax, and telephone
Extended hours (8:00 am to 6:00 pm EST)
Multi-lingual (English, Spanish, and many more)
Personal service (no automated response system)
Answer most questions without re-routing the call
Immediate, electronic access to relevant information for board and committee members
Instant e-mail or fax fulfillment of most information requests (with no copy or postage charges for these requests)
Online service with online chat, online support tickets and e-mail requests

our Testimonials

See What Our HOA Communities Say

    
 
 
       Posted on Google  
   
   Angie P 
 
 
 
 Trustindex verifies that the original source of the review is Google. Seringe was super helpful to me today.  I appreciate him!
  
 
      Posted on Google  
   
   Doug H 
 
 
 
 Trustindex verifies that the original source of the review is Google. Setting up a new account for Woodbridge and Sergine Fall was extremely helpful via chat to get the account set up,  Great job Serigne!

Get Started Today

Ready to find out how we can make your job easier and elevate your community? Get in touch with us for a quote or details on our services. We’re here to help.