Resident Services center provides HOA owners and residents with a higher level of service through extended hours, multi-lingual resident services group and instant electronic fulfillment of most requests
Provides lower cost of service to the community by reducing reimbursable expense for copies, office supplies and postage by encouraging email communication and by directing owners to the website
Provides a higher level of service for HOA board members and committees as the call center frees up the community association managers (HOA Property Managers) to focus on the board and committee management, and through our 24×7 self serve, up-to-date reports available on the Board Portal
Services Provided
Fulfillment of information requests, such as accounting forms, Architectural forms, and amenity access
Resident issues (escalated to the Association Manager as necessary)
Title inquires
Resale certificates
Unit maintenance requests
Answer resident questions regarding statements, late fees, deed restrictions, architectural control, amenity access, and other general community information
Service Details
Provide service to owners and residents via e-mail, fax, and telephone
Extended hours (8:00 am to 6:00 pm EST)
Multi-lingual (English, Spanish, and many more)
Personal service (no automated response system)
Answer most questions without re-routing the call
Immediate, electronic access to relevant information for board and committee members
Instant e-mail or fax fulfillment of most information requests (with no copy or postage charges for these requests)
Online service with online chat, online support tickets and e-mail requests
Our Community has found so many benefits from eManageSuite. I find that the financial reporting and record keeping especially thorough and helpful. Our Homeowners love that they have choices on how to receive information and submit payments. I could never go back to operating without these tools and the professional guidance from Community Association Management. I wouldn’t even want to try.
Gina R., Boone, NCWe Could Never Go Back....
“Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community’s needs.”
Professionally Run OrganizationB. Chiles, Greenwood Terrace - Charlotte NC
Solid Customer Service!
Your focus on solid customer service has made the transition go as smoothly as possible and reassures us we made the right decision to go with Community Association Management. I personally appreciate the way you communicate, your availability, and the way you make things happen.
J. WilliamsArdrey Place - Charlotte, NC
Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community’s needs.
B. Chiles, Charlotte NCProfessionally Run Organization
I am very pleased with our Portfolio Manager and Community Association Management in general. Both have met my expectations and in many cases they have exceeded them!
D.Ciszewski, Raleigh, NCExceeded My Expectations!
“In the past, we felt like we did not get much support due to our size or the lack of effort from the person handling our account. I do not feel that way with Community Association Management. Our Property Manager has been very active in what we are trying to accomplish in our community and providing us with a variety of options. We are currently going through trying to figure out what to do about our roofing situation. The manager provided us good options and now we are in the process of starti…
Phenomenal Support!Darlene Z. Charlotte, NC
“Community Association Management is a solutions provider that enables HOA Boards to run efficiently and effectively. Their service is off the charts and their depth of knowledge and experience are invaluable.”
A. TannerA. Tanner - Fountain Grove HOACharlotte, NC
We needed structure and guidance and we are so appreciative to get that from this company.
R. BellTreasurerHope Crossing
In the past, we felt like we did not get much support due to our size or the lack of effort from the person handling our account. I do not feel that way with Community Association Management. Our Property Manager has been very active in what we are trying to accomplish in our community and providing us with a variety of options. We are currently going through trying to figure out what to do about our roofing situation. The manager provided us good options and now we are in the process of startin…
Darlene Z. Charlotte, NCPhenomenal Support!
I would like to thank Community Association Management for the fine job this past year. We had our annual meeting and our Property Manager did an excellent job covering the meeting. As I told the new board and the members present, I feel my finest achievement this past year was to bring your organization on board to be our management partner. Thank you again for making my second year as president easier and more rewarding.
