Resident Services center provides HOA owners and residents with a higher level of service through extended hours, multi-lingual resident services group and instant electronic fulfillment of most requests
Provides lower cost of service to the community by reducing reimbursable expense for copies, office supplies and postage by encouraging email communication and by directing owners to the website
Provides a higher level of service for HOA board members and committees as the call center frees up the community association managers (HOA Property Managers) to focus on the board and committee management, and through our 24×7 self serve, up-to-date reports available on the Board Portal
Services Provided
Fulfillment of information requests, such as accounting forms, Architectural forms, and amenity access
Resident issues (escalated to the Association Manager as necessary)
Title inquires
Resale certificates
Unit maintenance requests
Answer resident questions regarding statements, late fees, deed restrictions, architectural control, amenity access, and other general community information
Service Details
Provide service to owners and residents via e-mail, fax, and telephone
Extended hours (8:00 am to 6:00 pm EST)
Multi-lingual (English, Spanish, and many more)
Personal service (no automated response system)
Answer most questions without re-routing the call
Immediate, electronic access to relevant information for board and committee members
Instant e-mail or fax fulfillment of most information requests (with no copy or postage charges for these requests)
Online service with online chat, online support tickets and e-mail requests
We needed structure and guidance and we are so appreciative to get that from this company.
R. BellTreasurerHope Crossing
I honestly do not have the vocabulary to describe how much Community Association Management means to our community, and what a wonderful Job you do for our community. You treat us like we are the only community you manage. We feel so taken care of and well run. Thank you!
Dallas M. Indian Trail, NCI don't have the words....
Our Community has found so many benefits from eManageSuite. I find that the financial reporting and record keeping especially thorough and helpful. Our Homeowners love that they have choices on how to receive information and submit payments. I could never go back to operating without these tools and the professional guidance from Community Association Management. I wouldn’t even want to try.
Gina R., Boone, NCWe Could Never Go Back....
Let me also say what a pleasure it is to call the office and be greeted by happy, helpful people who care about the service they provide!
Helpful Caring People
When our new HOA was looking for a management company, several places that we contacted wouldn’t even give us the time of day because our community is so small that we weren’t worth their time and effort. In contrast, KDK Property Management (now part of Community Association Management) has provided our HOA with over a year of great service at an unbeatable price! The employees have frequently gone above and beyond the terms of our contract to protect the best interests of our neighborhood. F… Read more
Hilary WadePresidentLaurel Village HOA
In the past, we felt like we did not get much support due to our size or the lack of effort from the person handling our account. I do not feel that way with Community Association Management. Our Property Manager has been very active in what we are trying to accomplish in our community and providing us with a variety of options. We are currently going through trying to figure out what to do about our roofing situation. The manager provided us good options and now we are in the process of startin… Read more
Darlene Z. Charlotte, NCPhenomenal Support!
“Community Association Management is extremely thorough and knowledgeable in their approach to business. They are also very timely in their communications. They have saved our community a lot of money. When they first approached us and told us how much we could save by working with them, we thought the promise was ‘too good to be true’. They have more than delivered on that promise and more.”
Significant Cost SavingsBob A., Raleigh, NC
“Community Management is a very professionally run organization, with all of the aids and assistance necessary to help a HOA board of directors answer to their community’s needs.”
Professionally Run OrganizationB. Chiles, Greenwood Terrace - Charlotte NC
I am writing this letter to tell other HOAs about the effort and dedication KDK Property Management (now part of Community Association Management) displayed while helping the Heritage Townhome community improve the parking situation in our community. The Orange County planning department approved the builder’s plans without ensuring adequate parking was available for the thirty units in our community. Soon after becoming the property manager for our community, your team began the quest to cor… Read more
Kevin UnderhillPresidentHeritage Townhomes HOA
I like the professionalism of Community Association Management and the reporting. our Portfolio Manager is great! Good to work with and responsive. I also like Community Association Management being involved with legislative issues.
M. EdgerPresidentColony Crossing
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