We Don’t Just Promise Better Service.
We Measure It.
Choosing a community association management company should not require a board to rely on promises made during a sales presentation.
At Community Association Management, we believe you should be able to see how we are actually performing. That is why we measure our service every week and every month — and make the results public.
Our Performance
The results below are updated automatically from our internal performance management system and reflect our latest completed reporting periods.
What We Measure
Our public performance metrics focus on the areas that most directly affect the boards and homeowners we serve.
Responsiveness
How long does a homeowner wait to reach
Resident Services?
How quickly do
Community Managers respond to email?
Responsiveness should be measurable — not subjective.
Follow-Through
How long does it take to complete work orders, architectural requests, and board action items?
We track completion time because responding to a request is only the beginning. What matters is getting it finished.
Field Operations
Are required site visits and compliance inspections actually being completed?
Our Community Managers and Compliance Inspectors have defined field responsibilities, and we measure whether that work is being performed.
Financial Execution
Are financial statements being delivered on time?
And how quickly are they being completed each month?
Accurate financial reporting is fundamental to effective board decision-making, so we measure both timeliness and consistency.
Our Goals Are Visible Too
A performance number without context does not tell you very much.
That is why our public performance dashboard also shows the standards we are working toward.
You can see not only how we are performing, but whether we are meeting the expectations we have established for ourselves.
And if a number falls short?
We do not hide it.
We use it to identify where we need to improve.
Why We Publish Our Performance
Any management company can say it is responsive, proactive, and accountable.
We believe those claims should be measurable.
Community Association Management uses performance data throughout our organization to:
- identify service problems early
- hold employees and departments accountable
- coach and develop our teams
- improve processes
- monitor whether work is being completed
- ensure the service we promise is the service we deliver
Publishing these results extends that accountability beyond our internal management team.
It gives current and prospective clients visibility into how we are actually performing.
Transparency Should Work Both Ways
Boards are expected to operate transparently on behalf of their communities.
We believe their management company should be willing to do the same.
That means being clear about:
- how quickly we respond
- how efficiently requests are completed
- whether field responsibilities are being performed
- whether financial reporting is delivered on time
- whether we are meeting the standards we set for ourselves
For us, transparency is not a marketing claim.
It is part of how we operate.
Better Community Management Should Be Measurable
Our goal is not simply to complete tasks.
It is to continuously improve how we serve the communities entrusted to us.
That requires clear expectations.
It requires measurement.
It requires accountability.
And it requires being willing to show the results.
We measure it. We manage it. We improve it.
Because Communities Deserve Better!
How Healthy Is Your Community?
We are not only measuring our own performance.
We have also created the Community Health Assessment™ to help boards evaluate the financial, reserve, maintenance, governance, operational, and risk factors affecting their own association.
In just a few minutes, your board can receive a preliminary Community Health Score™ and identify areas that may deserve additional attention.
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Get Started Today
Ready to find out how we can make your job easier and elevate your community? Get in touch with us for a quote or details on our services. We’re here to help.