Unique Solutions for Distinct Communities
It’s our mission to deliver quality customer experience, quantifiable results, and competitive pricing for our clients, no matter how large or small. That begins with building relationships. We spend time learning what makes communities unique, and we create flexible solutions to meet their needs. We want you to spend more time enjoying your community than running it, so we create adaptable, cost-effective tools to manage your association well and smoothly. Here are some ways we serve and empower our customers—and ways that most of our competitors do not.|
“The Rest” |
||
|
Dedicated Resident Services Department to answer your homeowners calls between 8:00 am to 5:00 pm 5 days a week |
|
Maybe |
|
Translation services for non-English speaking callers |
|
not available |
|
Certified Property Managers |
|
Maybe |
|
Homeowner Calls logged to track issues and trends |
|
not available |
|
Electronic Document archival to ensure that every piece of communication related to a homeowners account is available and reproducible when needed |
|
not available |
|
Service level agreements to ensure timely response to inquiries by homeowners or board members |
|
not available |
|
New owner welcome packet with Understanding your Association the Easy Way© DVD. (Includes Spanish second audio and Subtitles in English, Spanish, Chinese, Korean, Vietnamese, Russian and Armenian.) |
|
not available |
 |
||
|
View account balances real time |
|
not available |
|
Pay assessments online with eCheck or Credit card |
|
Maybe |
|
Allow homeowners to setup recurring online payments for monthly dues payments |
|
not available |
|
Submit and track ARC Requests online |
|
not available |
|
Submit and track work orders online |
|
not available |
|
Calendar of Events |
|
not available |
|
Homeowner/Board Member Directory |
|
not available |
|
Document Library for Governing documents, newsletters and more |
|
not available |
|
Board member only section of website for documents, ARC approvals and more |
|
not available |
|
Accessible with your own domain name (www.Yourcommunityname.com) |
|
not available |
|
Bi-Weekly random Inspection of your community |
|
Maybe |
|
Dedicated Property Inspector for comprehensive inspections – freeing your property manager to work on other issues for your community |
|
not available |
|
Monthly Report of Violation activity |
|
Maybe |
|
Escalation of violations and Fines for violations according to your CCR’s |
|
Maybe |
|
Prolonged violation resolution |
|
not available |
|
Customizable inspection criteria |
|
not available |
|
Pictures Available on Violation letters |
|
not available |
|
Violation letters and pictures available for viewing and download by the homeowner through their account on the provided website |
|
not available |
|
Preliminary review to ensure all supporting documents submitted to enable your committee to decision |
|
not available |
|
Process to ensure that applications do not go unanswered by your board/Committee resulting in unwanted automatic approvals |
|
not available |
|
Inspections to ensure that structures have been submitted for approval, and are completed in the timeline as required |
|
not available |
|
Monthly report showing approved/denied applications in the last 30 days |
|
Maybe |
|
Announcement and agenda preparation |
|
Maybe |
|
Timing of Meeting announcement mailing according to your Bylaws |
|
Maybe |
|
Certification of election by Staff during the meeting |
|
not available |
|
Management company Staff available to sign in homeowners & distribute voting/information packages |
|
not available |
|
Facilitation of the Meeting |
|
not available |
|
Translator available for Spanish speaking residents |
(additional fees may apply) |
not available |
|
Deposit and credit homeowner payments the day they are received. |
|
Maybe |
|
All checks imaged and available to Customer Service allowing for Homeowner account dispute resolution |
|
not available |
|
Website Payments posted immediately and viewable by the homeowner |
|
not available |
|
Allow homeowners to sign up for Direct Debit of payments (ACH) |
|
Maybe |
|
Pay assessments online with eCheck or Credit card |
|
Maybe |
|
Allow homeowners to setup recurring online payments for monthly dues payments |
|
not available |
|
Statements with detailed account history mailed each month to delinquent owners |
|
not available |
|
30, 60, 90 day collection letters mailed to delinquent owners |
|
not available |
|
Title search for returned mail to ensure that the correct owner is being billed at the correct billing address |
|
not available |
|
Payment plan negotiation with homeowners to avoid legal collections |
|
Maybe |
|
Monthly Review of Payment plans for nonpayment and escalation to Legal |
|
Maybe |
|
Legal collections (Lien/Foreclosure) for accounts that meet customized thresholds for time and dollar amounts. |
|
Maybe |
|
Financial Reporting |
||
|
Monthly Financial reports that include bank statements and images of canceled checks |
|
Maybe |
|
Financial report distribution by the end of the first week of each month |
|
not available |
|
Report distribution via Email |
|
Maybe |
|
Detailed reports showing budget variances to help control spending |
|
not available |
|
Homeowner balances with last payment date and collection status |
|
not available |
|
“Cash Based” HOA accounting method – making financials easier to read and understand. |
|
Maybe |
|
Financial Reports archived to Board Member only Section of Website |
|
not available |
|
Budgeting |
||
|
Preparation of next year’s annual budget draft by August 31st |
|
not available |
|
Budgeting based on actual expenses – not just projected income |
|
not available |
|
Assist the board to finalize budget for presentation at annual meeting |
|
not available |
|
Assistance to determine annual assessment amounts, reserve funding, and capital project funding. |
|
not available |
|
Tax Preparation |
(additional fees may apply) |
Maybe |
|
Reserve Studies for Replacement Reserves |
(additional fees may apply) |
Maybe |
|
Annual Insurance and Risk Review |
|
not available |
|
Vendor Management |
||
|
Approved Vendor list |
|
not available |
|
Vendors have to meet rigorous quality standards to be approved |
|
not available |
|
Process to monitor vendor insurance and terminate services upon lapse of coverage |
|
not available |
|
Obtain competitive bids for association services |
|
Maybe |
|
Emergency Service |
||
|
Emergency Hotline staffed with a live person – 24 hours a day 7 days a week 365 days per year for townhomes and condominiums |
|
Maybe |
|
Maintenance crew available 24×7 |
|
not available |
|
Insurance Rehabilitation in cases of fire or other disaster |
|
Maybe |