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Tag Archives: communications

To Be or Not To Be…on the Web?

Community Associations are going online. But does it make sense for your community?

Gone are the days when only the largest or most highly sophisticated Homeowner Associations embracedthe tools of modern technology in an effort to get their internal operations running more effectively and efficiently. Considering that home-based internet use is now at a remarkable 85%, it’s no wonder today communities of every size, every socioeconomic group and every age demographic have shifted their thinking. The question is no longer, is your association big enough or tech-savvy enough to embrace a Web site? Today, associations around the country and around the globe have begun asking themselves in record numbers, how long must we wait before we begin taking advantage of these new freedoms…and what is the price of continued inaction? The phone calls. The headaches.The repetitive tasks. The reduction or elimination of these resource-depleting factors constitutes a primary concern not only for Management Companies and Large Scale Homeowners Associations but for the tiniest of communities, as well.

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HOA Management with Relationship Focus

An HOA management company is best served by a client-first mentality. Providing a high standard of customer service and responsiveness can help an HOA management company’s bottom line much in the same way expected of a savvy financial strategy. Planned community specialists understand that their neighborhood will be tied in through the actions and intentions of a homeowner’s association. HOA management company procedures that are inclusive and considerate of each member will be far more successful than well-meaning processes that do not take into account the aspect of open communication. Lack of accessibility and communication in an HOA management company can be as detrimental to future prospects for the organization as a failure to complete tasks and requests within a specific timeframe or budget. HOA management companies taking pride in their level of service are advocates for the progression of HOA management beyond what many see as a flawed system.

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Saving your Sanity: Developing a Communications Policy and Protecting the Association

One of the best things a homeowner’s association board can do to protect the associations from liability and restore sanity to volunteer service is to develop a comprehensive communications policy that limits what Board members and committee members can say when they are speaking (or e-mailing) in their in individual capacity.  I have served on three separate homeowners association boards.  As an attorney. I also represent homeowners associations in my practice.  It is with this experience in mind that I offer the proposal and suggestions that are set out in this article.  It is my hope that this article, which contains a mix of legal and practical advice, will help you restore sanity to your volunteer service on the Board of Directors.

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Getting the Message

Can your community association reach members quickly with accurate information? Is an information exchange loop in place between the board and the community? Does the board know whet association members think about the job it’s doing?

A proactive member relations program can meet all of these communications challenges. Being proactive means being ready. It means knowing what you will do and how you will do it, before you need to do it. It means having the staff, equipment, and programs in place before you need them. It means communicating with members, not to them.

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